thoughts from shawn keene: analyst, technologist, microsoft mvp, skywarn storm chaser, fitness freak, and nerd

Netflix gets customer service right

Disclaimer:  At the time of this writing, I work in the Customer Management division of Convergys. My opinions are my own and do not necessarily reflect those of my employer. I work in in outsourced customer service, and I think my company does a great job of it.  In my experience, I see that we perform and operate as our clients expect, and great care is taken to deliver service in the manner they intend their customers to experience.  And we should…

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How far we’ve come

Of the things we take for granted, instantaneous global communication is perhaps the most far-reaching.  But it’s such a recent advancement.  A mere 50 years ago, the only way to communicate overseas was by a letter and a boat.  Where it took weeks to have correspondence before, the first trans-Atlantic cable allowed us to have – get this – 30 simultaneous voice calls going on at once.  Thirty! It truly is amazing how far we’ve come in that 50 years. …

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How We Used to Vote

I saw this on Slashdot earlier. Very interesting! “Think hanging chads, illegal purges of the voter rolls, and insecure voting machines are bad? The New Yorker looks back at how we used to vote back in the good old days: ‘A man carrying a musket rushed at him. Another threw a brick, knocking him off his feet. George Kyle picked himself up and ran. He never did cast his vote. Nor did his brother, who died of his wounds. The Democratic candidate for Congress,…

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