user experience

Set Microsoft Office Name for Friendlier File in Use Messages

Has this ever happened to you? At best an annoyance, this can be a real productivity killer as you hunt around to find the user that has the file locked. You could save a copy of the file and try to clean up or reconcile later, and while collaboration solutions like SharePoint limit these cases, most businesses still rely heavily on network storage that makes this impractical. So, help make the word — or at least your office — a better…

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Google Chrome blocks ads the right way (for them and us)

Google Chrome’s popup blocker actually allows all popups to load, it just hides them from view.  The popup doesn’t even know, so to speak, that it has been blocked. Content is still downloaded and rendered, off screen.  If you choose to allow that popup instance, the window is drawn and you see the content that has already rendered: no refreshing or reloading. I actually prefer this behavior.  When Internet Explorer blocks a popup and you choose to allow it, the…

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Netflix gets customer service right

Disclaimer:  At the time of this writing, I work in the Customer Management division of Convergys. My opinions are my own and do not necessarily reflect those of my employer. I work in in outsourced customer service, and I think my company does a great job of it.  In my experience, I see that we perform and operate as our clients expect, and great care is taken to deliver service in the manner they intend their customers to experience.  And we should…

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