Escalation Checklist

Escalate an issue for further review

Which type of issue do you need to report?

Broadcast Issue

Report a broadcast issue for investigation and to submit for inclusion in the RIO alert ticker.

Billing Issue

Report a system billing issue that is resulting in problems with a customer's bill and charges.

System/Technical Issue

Report a system issue (OMS, RIO, etc) that is preventing normal call handling.

Do not escalate unless all available Doris scripts for the issue have been fully completed - including a service call (if Doris suggests one).

Channel(s) Affected	No channels affected Local Channels National Channels
Date & Time of Issue	Now
Frequency of Issue	Always Happens (constant) Sometimes Happens (intermittent) Other (explain)
Weather Conditions	N/A
Channel(s) Definition	Not Applicable (none affected) Standard Definition (SD) High Definition (HD)
Model/Software Ver.	N/A
TV Brand Name	N/A
Description of Issue What's wrong, or what were you trying to do?	Describe the customer's issue or concern...
Steps Taken List what you did and what happened when you tried	List detailed steps taken or title of Doris script and results...