Empty Seat Tracker overview

The Empty Seat Tracker allows you to view a live sample of which stations do and do not currently have associates logged into them (via the Avaya Phone).  The data the Empty Seat Tracker uses is updated every sixty seconds.

When you launch the Empty Seat Tracker, all seats will intially show as available (green).  You must click Refresh to load the newest data.  Likewise, you must click Refresh anytime you want a more recent picture of available seats.  (Note: the source data is only updated every sixty seconds).

Using the Empty Seat Tracker

1. Open the Empty Seats tracker from the links at the top of the QuickAccess webpage, if it is not already open.
   
2. (optional) Select any options you wish, such as to utilize training rooms or mark broken seats, by checking the boxes at the top of the screen.
   
3. Click the Refresh Now link to update the floor chart.
   
   Color Code of Empty Seat Tracker
    50392  - Available Station
    50386  - Unavailable Station
    50123  - Broken Station

Frequently Asked Questions

• Q:  Why is a station green when an associate is sitting there?
  A:  The associate is not logged into the Avaya phone, or was not logged in at the time you clicked the Refresh Now link.  The Empty Seat tracker uses Avaya CMS to determine if a station is available or not.
  
• Q:  Why is a station red when no one is sitting there?
  A:  An associate is still logged into that Avaya phone, or was logged in at the time you clicked the Refresh Now link.  The Empty Seat tracker uses Avaya CMS to determine if a station is available or not.
  
• Q:  Why is a station listed in black?
• A:  Stations with known issues (broken headset, computer error) are shown in black to distinguish them as not available. Stations that have been closed have also been marked black.
  
• Q:  I've discovered a broken seat, how do I report it?
  A:  Click the Report a broken station... link and complete the email message which appears.
  
• Q:  The Empty Seat Tracker says there are dozens of empty seats, why can't I find them?
  A:  If selected in the options, the tracker will allow you to use WiFi and Transition seating, and empty seats in these areas will be reflected in the seat count at the top-left.
  
• Q:  I still have questions.
  A:  If you have any questions, comments, or concerns, please send an email to [email protected].