Mr. Consistent

Have you ever ventured onto Wikipedia to lookup one encyclopedia entry, and end up reading a dozen others as you navigate among (un)related links?  Sometimes it's satisfying to quench idle curiosity by thumbing through interesting topics.  The discoverability and broweability of inline links greatly appeals to me, of which you can see…

Why I hate Walmart: Abridged Version

It's dirty. From the moment you enter the parking lot full of oil spills and garbage, to the floors and shelves, everything is sticky, grimy, and gross. Everything is broken.  The place looks like it's being run by 8-year-old McGuiver wanna-be's. Everything is tapped up, tied up, wrapped up, and…
User Experience Optimization

User Experience Optimization

Users that have immediate, unfettered access to their resources and information are more reliable, better performing, and happier. When a workforce is more reliable, better performing, and happier, the entire business benefits with better SLAs, less turnover, and happier clients.  User Experience Optimization is taking steps to consolidate and simplify the user experience, and…
Moore Storms logo

Moore Storms

Back in December of ‘06, I was asked to come up with artwork for a team, the Moore Storms. Although I never took it further, I re-discovered a rough draft I came up with while digging through some archives. If you aren't familiar with the meteorological symbols, here they are in order,…

The Future We Live Within

My thoughts after noticing the incredible pace and significance of recent papers in the scientific community... On several occasions, I have yielded to my inner nerd and shared with friends how much I’d desire to have been born a few centuries later, to grow up in a world not unlike…
My Mobile Evolution

My Mobile Evolution

I've shared my favorite desktop apps and tools several times, now it's time to discuss a device that is more intimate in nature. It's hard to overstate the significance of the object that is so ubiquitous. For many, it is the first thing we see when we wake up, and…

Our Generation is Taking Over

A few months ago, a colleague of mine mentioned that our generation is taking over.  I thought it was a interesting comment, but didn’t think of it again until he mentioned months later on the popularity of Windows 7.  “Windows 7 is our generation’s answer to Windows being lame until…

Netflix gets customer service right

Disclaimer:  At the time of this writing, I work in the Customer Management division of Convergys. My opinions are my own and do not necessarily reflect those of my employer. I work in in outsourced customer service, and I think my company does a great job of it.  In my experience, I…

How far we’ve come

Of the things we take for granted, instantaneous global communication is perhaps the most far-reaching.  But it’s such a recent advancement.  A mere 50 years ago, the only way to communicate overseas was by a letter and a boat.  Where it took weeks to have correspondence before, the first trans-Atlantic…

How We Used to Vote

I saw this on Slashdot earlier. Very interesting! "Think hanging chads, illegal purges of the voter rolls, and insecure voting machines are bad? The New Yorker looks back at how we used to vote back in the good old days: 'A man carrying a musket rushed at him. Another threw a brick, knocking him…