Disclaimer:  At the time of this writing, I work in the Customer Management division of Convergys. My opinions are my own and do not necessarily reflect those of my employer. I work in in outsourced customer service, and I think my company does a great job of it.  In my experience, I see that we perform and operate as our clients expect, and great care is taken to deliver service in the manner they intend their customers to experience.  And we should…